Just4Dogs Limited is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Just4Dogs Limited provides professional dog walking and dog sitting services in Richmond, Kew, Petersham, Ham, Chiswick and surrounding areas.
For the purposes of data protection law, Just4Dogs Limited is the “data controller” of your personal information.
Contact details:
Email: hello@just4dogs.uk
Telephone: 07817 240690
2. Information We Collect
We may collect and process the following information:
2.1 Personal Information
- Name
- Address
- Email address
- Telephone number
- Emergency contact details
2.2 Dog Information
- Veterinary details
- Medical history
- Behavioural information
- Feeding routines
- Microchip information
2.3 Website Data
When you visit our website, we may collect:
- IP address
- Browser type
- Pages visited
- Cookies (where applicable)
3. How We Use Your Information
We use your information to:
- Provide dog walking and dog sitting services
- Communicate about bookings and enquiries
- Contact you in case of emergency
- Process payments
- Maintain service records
- Comply with legal obligations
We will never sell or share your personal information with third parties for marketing purposes.
4. Lawful Basis for Processing (UK GDPR)
Under UK GDPR, we rely on the following lawful bases:
- Contractual necessity – to provide agreed services
- Legal obligation – for record keeping and insurance purposes
- Legitimate interests – to manage and operate our business
- Consent – where required (e.g. marketing communications)
5. Data Storage & Security
We take appropriate technical and organisational measures to protect your data.
- Client records are stored securely
- Digital data is password protected
- Access is restricted to authorised team members only
We retain client information only as long as necessary for business, insurance and legal purposes.
6. Your Rights Under UK GDPR
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request erasure of your data (where applicable)
- Restrict or object to processing
- Request data portability
- Lodge a complaint with the Information Commissioner’s Office (ICO)
Requests should be made in writing to hello@just4dogs.uk.
7. Sharing Your Information
We may share relevant information with:
- Veterinary practices (in emergencies)
- Insurance providers (if required for claims)
- Professional advisers where legally necessary
We will only share what is strictly required.
8. Key Handling Policy
Where Just4Dogs Limited is entrusted with keys, alarm codes or access devices:
- Keys will be stored securely and separately from identifying address details.
- Keys will be labelled with a coded reference only.
- Alarm codes will be stored securely and confidentially.
- Keys will never be duplicated without written permission.
- In the event of loss, clients will be informed immediately.
Just4Dogs Limited accepts responsibility for keys while in our possession but cannot be held liable for security breaches resulting from faulty locks, third-party access, or circumstances beyond reasonable control.
Clients may request return of keys at any time.
9. Cookies
Our website may use cookies to improve user experience. You can control or disable cookies through your browser settings.
10. Changes to This Policy
We may update this Privacy Policy periodically. The latest version will always be available on our website.
Last updated: 26th February 2026